Delivery & Return
Delivery Options Overview
BigBool offers ideal shipping methods for any requirement and we provide free shipping for all the productes in a secured way and we tied up with trusted delivery partners.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Products
Standard delivery Get it in 7 working days | |
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Order anytime |
For any product delivery time would be 7 to 14 Days | |
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The delivery process begins after the successful sale period of the respective products. Delivery times may vary depending on postal codes and product availability. The estimated delivery timeframe is between 7 to 14 days.
Exchange or Return of Goods
We offer a variety of products to our users, including fashion clothing and small electronic goods. Refunds are only applicable in cases of faulty or damaged products, provided the user has an unboxing video of the package as proof. Refunds will not be issued for damages caused by the user or for products that have been used. Additionally, refunds are not applicable for lingerie and innerwear items.
The product is not accepted back if at least one of the components is missing:
- Fully equipped equipment,
- A receipt proving the fact of purchase in the online store;
- Warranty card.
The money for the goods will be returned within the terms established by the current legislation
FAQs
An unhappy client with a clear reason is a challenge, but an unhappy client who can’t pinpoint the issue is an even bigger concern. Such situations often arise due to a lack of collaboration, poor communication, missed checkpoints, or an absence of a clearly defined process with sufficient detail.
To ensure transparency and smooth communication, we provide a shipment tracking link to the client’s registered email address or phone number. This allows them to track their goods easily and stay informed.
In case of any discrepancies, clients can contact us during working hours, Monday to Saturday, by raising a complaint at master@bigbool.ai. We are committed to responding within 7 hours to address their concerns promptly.
Our role is to ensure that shipment details are accurately shared with users, as the delivery process is governed by the policies of our courier partners. For any concerns or issues, please feel free to contact us at master@bigbool.ai. We are available to respond within 7 hours during all working days.
Some products can be delivered as early as the next day, provided the delivery location is accessible to our courier partners. We will share the shipment details with users promptly. For any concerns, please contact us at master@bigbool.ai, and we will respond within 7 hours during working days.
